Our Strength
Services
Hoshi is known for its quality services. We pay attention to know our client so as to offer the right package of services.
Main features of our services are :-
- Providing security to corporate clients including office complexes, industries, factories and other organizations
- Providing security at special events
- Providing detective services for Corporate and individuals
- Tackling Complex problems like extortion and kidnapping
- Providing specialized crises management services during Dharna, Strike, Gherao etc. by employees/ union
Manpower – Building Quality
Our focus to build quality is at three levels viz. Recruitment, Training and special skills. We have devised a method of supervision and inspection system to ensure the highest quality. Our motto has always been that our staff may serve as a forefront for our client. Thus, we try to inculcate a code of conduct which results in benefiting of our client’s values and status.
Recruitment
As of now, we recruit our staff based on stringent parameters. This process includes education, physical fitness, age and antecedents etc. We also keep in mind the specific requirements of each client as well as the sensitive nature of the job entrusted to us for execution.
Training
Once recruited our staff is given extensive training in respect of their general responsibilities as well in respect to the client’s specific requirements. Also included in our training is a refresher course for our guards.
Special Skills and Job Knowledge
We focus on special skills required to undertake security. This includes usage of fire fighting and security equipment, carrying out physical searches of people and vehicles. Other special skills include controlling and organizing vehicular traffic, reporting of unusual incidents and patrolling.
Supervision and Inspection System
We have developed a system of supervision to monitor our services. Supervisors perform three main tasks viz. Training, inspection and customer contact.
We carry out two types of supervision viz. scheduled inspection and random checks. The supervisors attached to the client carry out scheduled inspection while field officers not directly attached to the client carry out random checks. This ensures constant and unbiased feedback to the management.
Periodic Report
Through are routine and random checks our officer keep a track of the observation made related to client site. We ensure that periodic report related to the post and the security issues is submitted to the client giving concerns, suggestions or issues. We also call for the periodic discussions with the client as a platform to update them about security reports and the issues, giving them the professional advice and solutions to the forthcoming issues.
Code of Conduct
We are aware that our personnel should conduct themselves so that they uphold the values of our clients at all times. Our guards are issued uniform and other accessory to ensure a smart turnout at all times.
Infrastructure
This section highlights some of the infrastructure facilities that we have developed.
- Communication Facilities – We have developed a round the clock control room at our office. Our field staff is equipped with wireless, walky-talky sets, mobile phones and mobile vehicles. The field staff is therefore, equipped to assist any client in case the need arises.
- Mobile Vans – We are now equipped with mobile vehicles having wireless equipment. These vehicles are placed at strategic points to meet any exigency.
- Round the clock control room – We have the 24 hour control room for the easy accessibility. This cell work round the clock to ensure a smooth flow of resources and information between various post, company and the security personnel. All the emergency contact are with this cell to unable a quick and proactive response to all situations.
- Liasoning – We have a strong network with all the government bodies and local authorities, so that emergency and critical situations can be handled with proper supervision and fast course of actions.
